Frequently Asked Question:
Products and Care
What materials do you use?
All the items listed in the swimwear and beachwear categories are made of 78% regenerated nylon Econyl® and elastane 22%.
How do I choose the right size?
Check out our size guide. Still unsure? Contact us at ciao@masaramilano.com, and we'll get back to you within 48 hours on weekdays.
Will the swimwear be see-through?
Some lighter colors may have a slight sheerness when soaked. To ensure full coverage, all items in Cherry Blossom Pink are fully lined on the front.
Is the Coco Bikini Top padded?
No, the Coco Bikini Top is not padded. This design choice ensures quick-drying.
How do I care for my Masarà?
Hand Wash Only: Gently hand wash your garment with mild soap and cold water.
Rinse Thoroughly: Rinse your garment thoroughly in cold water to remove all soap residue.
Avoid Harsh Chemicals: Refrain
from using harsh detergents or bleach.
Avoid Soaking: Prolonged soaking can damage the fabric.
Air Dry: Lay your garment flat to air dry in a shaded area. Avoid direct sunlight to prevent color fading.
Do Not Tumble Dry: Machine
drying can damage the fabric and shape of your garment.
Do Not Iron: Ironing may alter the shape and texture of your garment.
Separate Colors: To prevent color bleeding, wash other colors separately.
By following these guidelines, you can maintain the quality and beauty of your Masarà piece for years to come.
Shipping and Delivery
How long will it take to receive my order?
Order processing for in-stock
items typically takes 2 business days from our warehouse in Rome, Italy. Delivery time then depends on your chosen destination.
Do you ship internationally?
Absolutely! We currently ship to
countries in Europe, the U.S., and Canada. For more details, please visit our Shipping Policy page.
How can I track my order?
Once your package is ready for
shipment, you'll receive an email notification with a tracking number to monitor your delivery.
Can I change my delivery address?
We can only update your delivery
address before your order ships. Contact us at ciao@masaramilano.com with your order number as soon as possible.
Returns and Exchanges
Can I return an item?
We offer returns, but it's important to understand the specific conditions. We recommend reviewing our Return Policy for detailed information.
How do I initiate a return?
To initiate a return and exercise your right of withdrawal, please contact our team at ciao@masaramilano.com. Remember to include your order number.
How can I exchange an item?
1. Initiate a Return: Please follow our return policy guidelines to
return the item you wish to exchange.
2. Place a New Order: Once your return is processed, you can place a
separate order for the desired item.
Payments
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Maestro, Apple Pay, Google Pay, Shop Pay, UnionPay and Paypal.
General Inquiries
Where is Masarà based?
We are based in Italy.
I am interested in: Collaborations, Press Inquiries, Wholesale. How can I contact?
We'd love to hear from you! Send
your inquiry to press@masaramilano.com and our team
will get back to you.